We have an exciting opportunity for a dynamic and relational person to lead our front of house welcome and bookings administration at Heatree Activity Centre. We are seeking a talented people-person who excels in both administration and customer service and who can balance vital bookings administration alongside building relationships with guests and prospective groups.

Main Responsibilities

• To provide a confident and warm front of house presence for Heatree Activity Centre
• To communicate the Chrisitan vision and mission of the charity
• To respond to all incoming enquiries by phone and email
• To work alongside the Office Manager to manage the bookings calendar
• To administer the smooth running of the Centre’s online booking system
• To manage all pre-visit communication with group leaders
• To prepare and distribute accurate booking information to different departments
• To build good relationships with group leaders, teachers, and all guests
• To host (up to) four weekends per year on a rota basis
• To perform general office duties and maintain an excellent front-facing office/foyer area

What experiences and qualities are we looking for?

Ideal candidates will:

• Enjoy meeting people and building relationships
• Be able to effectively communicate the purpose and vision of the charity
• Be a positive Christian role model for both guests and staff
• Demonstrate an excellent level of customer service
• Have considerable experience working in administration, sales or front of house
• Be motivated by deadlines and completion of tasks
• Be self-motivated, with a high level of dependability and good attention to detail
• Have a willingness to help in other departments when the need arises due to operational demands.

Further details:

• It is an Occupational Requirement that the holder of this post is a practising Christian whose lifestyle is consistent with the values and principles of the Christian faith.
• As part of our commitment to safeguarding, the successful applicant will be required to have a DBS check.
• Weekend work will sometimes be required (but limited to four weekends each year).
• Heatree is at a strategic and exciting time as we transition to a new bookings strategy and adopt industry-leading bookings software; the successful applicant will play a key role in this.
• The successful applicant will be joining a dynamic office team that administers the running of the centre. As part of their growth, they will be part of regular team development and ongoing training as part of their employment.
• The role is based at Heatree Activity Centre, Manaton, Devon, TQ13 9XE
• Full time permanent (40 hours per week)
• Salary: from £24,300, depending on experience

How to Apply

Please prayerfully consider whether this role may be right for you. For an informal chat about the role please contact Tim Boxer, Office Manager, on 01647 221307 during office hours. If you feel you are the person we are looking for, please follow the steps below.

Download an application form and email it along with your CV to: jobs@heatree.org

Alternatively you can post to: Tim Boxer, Heatree Activity Centre, Manaton, Devon TQ13 9XE.

For more information about the role please call 01647 221307 or email us on: admin@heatree.org

Closing date for applications: Wednesday 14th August 2024